This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:

espresso coffee machine operator
food and beverage attendant
front desk receptionist
front office assistant
function attendant
function host
gaming attendant
guest service agent
housekeeper
restaurant host
senior bar attendant
waiter.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.